Sensor and Lens cleaning booking form.
Please read the following instructions, and fill out the form to book a Sensor or Lens cleaning service.
When sending your camera for sensor or lens cleaning please check for any loose items, do not send any accessories which are not required for cleaning such as straps, memory cards, and lens caps. Please ensure that your battery is fully charged and inserted in the camera with the camera turned off. See Australia Post info regarding lithium batteries below. Cameras should be placed in a plastic bag and then packed in bubble wrap with at least 5cm of packing material on all sides. Make sure that you include your complete contact information as we receive many cameras.
Double boxing is recommended.
Sending registered post with insurance is a must (I won’t be responsible for damages or items lost in transit)
Note: Your camera will be returned in the same packaging it is received in.
Excerpt from Australia Post (27/05/2016)regarding sending lithium batteries. (Even the biggest Canon and Nikon batteries are under the prescribed limits)
You’ll find lithium batteries or cells in portable electronics. They’re a dangerous good and present a fire and safety risk if transported incorrectly. Australia Post limits how lithium batteries can be sent, and you’re required to send these items in compliance with Australian and international regulations.
What types of lithium batteries can be sent?
Regardless of what domestic or international mail service you use, Australia Post can only carry the following types of lithium batteries:
- Lithium ion (rechargeable) – 20 watt-hour per cell or 100 watt-hour per battery
- Lithium metal (non-rechargeable) – one gram per cell or two grams per battery
Lithium batteries can only be sent internationally (air or sea), or domestically by air if the battery or cell (maximum of two batteries or four individual cells) are installed in the device and meet all the packaging requirements.
Recalled, damaged or non-conforming cells or batteries are also prohibited from being sent by Australia Post.
How to package lithium batteries
Make sure that the electronic device you’re sending can’t be turned on accidentally, and you have used strong internal and external packaging. Under no circumstances should lithium batteries be packed by themselves, or alongside a device. To find out more on how to package your batteries correctly refer to theDangerous and Prohibited Goods and Packaging Guide (776kb).